infrastructure service ManagementeTeam Workforce Pte Ltd

Job Description :
Project Role Description :
Support the central operations of the Outsourcing Account Delivery team in managing resources, projects, and budgets to meet both the goals of these teams and clients served.
Must have Skills :
Infrastructure Service Management, Enterprise IP Telephony
Good to Have Skills :
Job Requirements :
- ITIL certified with good communication skills oral and written Can speak business
- Strong understanding of Telephony Infrastructure, VoIP signaling standards, and telecommunications protocols
- Must have hands-on experience on Telephony or Industry-standard PBXs, Genesys Technology On-Prem/Cloud, IPT, Call Center Technologies
- English confidently Knows how to use ServiceNow Good reporting, analytical and presentation skills Knows how to use automation tools VBA, Java, Blueprism, Automation Anywhere or analytic tools PowerBI, Tableau is an edge