hr service desk AdministratorMacquarie Group

The HR Service Desk Administrator plays a key role in ensuring the smooth resolution of HR inquiries across Macquarie's global employee base.
In this role,
You will be responsible in providing first level resolution on the following concerns: Preboarding (PageUp, Applicant queries, Referral), Onboarding (Employment Screening, Mobility, Psych Assessment), Benefits, Data Management, Performance, Learning, HRIS, Payroll, Salary Packaging and Leave Management, Remuneration & Rewards, Reporting / Metrics, External clients (e.g., applicants, 3rd party, terminated employees etc.),
Ensure assigned cases are responded to within defined SLA and with a high level of accuracy and customer support, Re-assign cases to Tier 2, process owner or alternate escalation as appropriate,
Establish working relationships with key HR stakeholders and Participate on HR Service Desk projects and initiatives as required.
We would like to hear from you if you have:
Understanding of Macquarie Group policies and systems associated with specific job responsibilities;
Adheres to shifting schedule
Strong communication skills - verbal and written (in English);
Problem solving skills and customer service
Strong Microsoft Office skills - specifically Outlook, Excel and Word
High attention to detail / accuracy
Ability to adapt quickly and develop new knowledge
Operational excellence mindset; Good at managing tasks through to completion
Ability to work autonomously on allocated tasks with the ability to escalate issues clearly and concisely where necessary
Collaborative, team-based work style and Relative experience on HR Service desk in a shared services or captive industry will be highly regarded but is not essential.
About the Corporate Operations Group
The Corporate Operations Group brings together specialist support services in Digital Transformation & Data, Technology, Operations, Human Resources, Business Services, Business Improvement & Strategy, and the Macquarie Group Foundation. We deliver service excellence to ensure Macquarie is open for business, deliver on transformational change, invest in our people and have deep relationships with our customers.
Our commitment to Diversity and Inclusion
The diversity of our people is one of our greatest strengths, and in combination with our inclusive environment, it enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of 'empowering people to innovate and invest for a better future' is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways.
We are committed to providing a working environment that embraces and values diversity and inclusion. We encourage candidates to speak with a member of our recruitment team if you require adjustments to our recruitment process to support you, and the type of working arrangements that would help you thrive.
About Macquarie
A career at Macquarie means you'll have the opportunity to develop and utilise new skills, explore interesting fields and do challenging work that will impact the lives of people around the world-whether it's accelerating the green energy transition, helping sustain global food supplies, financing social housing projects or investing in essential infrastructure. At Macquarie, we're empowering people to innovate and invest for a better future.
Our size and international presence means your work can take you anywhere-across business groups, disciplines, sectors and borders. With 17,000+ employees and offices in 33 markets around the world, we're a truly global organisation.
You'll be supported by a diverse team where the unique perspectives, ideas and experiences that all of our people bring are valued. You'll be empowered to address unmet needs in our communities whilst advising and investing alongside our clients and partners. Working with us, you'll have the opportunity to make a difference.
Macquarie is a global financial group providing clients with asset management, retail and business banking, wealth management, leasing and asset financing, market access, commodity trading, renewables development, specialist advisory, capital raising and principal investment.
Find out more at
Job no: COG-962445
Work type: Permanent - Full time
Location: Manila
Category: Junior
Group: Corporate Operations Group
Division: Operations
Recruiter: Shayne Espelimbergo
Opening Date: 16/1/2022
We will email you new jobs that match this search.
Great, we can send you jobs like this, if this is your first time signing up, please check your inbox to confirm your subscription.
The email address was invalid, please check for errors.
You must agree to the privacy statement Subscribe Recaptcha
Privacy agreement
Search results
Manila
The HR Service Desk Administrator plays a key role in ensuring the smooth resolution of HR inquiries across Macquarie's global employee base.
Current opportunities
Manila
The HR Service Desk Administrator plays a key role in ensuring the smooth resolution of HR inquiries across Macquarie's global employee base.
Campaigns
Loading...
© Macquarie Group Limited / Script for LinkedIn Tag and Instructions Below:/
Macquarie Group

Manila City, Metro Manila
Permanent
Full-time