hr service Administrator - compensationIbm

Introduction
The HR Service Administrator is an integral part of IBM and HR. Your goal is to create an outstanding employee experience for IBMers by delivering HR-related services and supporting our employees as they support our customers and clients. Help IBMers to build their career by providing them with a personalized experience. In this role, you can be part of a team that works with all areas of our global organization and is empowered to achieve goals that align with IBM strategy.
Your Role and Responsibilities
Perform eligibility checking, validation of supporting documents and securing necessary approvals on awards, bonuses, incentives, stock options, salary increases, allowances to be granted to employees
Maintain compensation records of employees, update appropriate systems that support compensation processes
Manage different compensation & performance management tools & databases including cycle data administration, investigation and resolution of errors, system testing, etc.
Calculate percentages and validate rates for increases, bonus and incentives
Ensure accuracy of compensation related payments and deductions calculated in the payroll or any other payments system. This requires in-depth knowledge of company policies & other systems interface.
Handle enrollment, termination of employee stock options and other data maintenance and administrative Stock processes including coordination with vendor
Communicate compensation rules, policies, and delivery to employees
Generation, printing and distribution of increase notifications and stock statements
Generation and delivery of reports to various requesters (employees, third parties, HR, etc.) as requested/needed
Interface with customers to resolve questions and issues regarding compensation administration/processes
Interface with Third Party Providers on processes which impact compensation administration deliverables
Act as Tier 2 for issue resolution of compensation related queries. Communicate or respond promptly to queries or for any changes to Contact Center.
Responsible for document management, develop and keep current complete process documentation including flow charts with key control points, process narratives and desk procedures.
Provide the client with support and data for internal and external audits. Ensure compliance to existing standards and other applicable laws.
Implement internal control measures and perform compliance testing to ensure that processes meet business controls requirements.
Maintain Service Level Agreement (SLA) and/or Internal Measures for the processes handled
Document monthly compensation scorecard, including issue/resolution tracking, running of regular control reports and track volume metrics
Serve as back up resource for other service owners as needed
Create Root Cause Analysis (RCA) for any service delivery upset or misses
Identify work process improvements and issue prevention
Required Technical and Professional Expertise
You possess at least a Bachelor's/College Degree, Psychology / Human Resource Management, Business Studies/Administration/Management or equivalent
At least 1 to 2 years of related experience, preferably in a BPO setting
Above average to excellent communication skills
Amenable to work on a client-based schedule
Amenable to work in Quezon City
Preferred Technical and Professional Expertise
Knowledge of and experience with SAP, Peoplesoft, and other HRMS applications is an advantage
IBM

Quezon City, Metro Manila
Permanent
Full-time