Hotel General ManagerVestahomes Commercial, Inc.

HOTEL GENERAL MANAGER
 
Duties and Responsibilities
 
1. Leadership and Management
 
Oversee Hotel and Restaurant Operations:
Ensure all  departments, including front desk, housekeeping, maintenance , and food & beverage and kitchen, operate efficiently and maintain high standards of service.
Ensure that each department delivers a consistently high standard of guest service.     Also, achieve business objectives and maximize the profitability of all outlets. Maintain effective cost controls in all areas.
Plan and direct the main operations including quality, standards, cleanliness, guest satisfaction.
Conduct regular operations meeting with all HODs to discuss routine operational matters, departmental performance targets and guest feedback.
Staff Management:
Hire, train, and manage staff. This involves scheduling, performance monitoring, and providing constructive feedback. The GM is also responsible for fostering a positive work environment and promoting teamwork.
 Promote a positive employee relations culture through effective communication and regular team meetings.
Determining staffing needs based on factors such as statistical data and past experience.
Financial Management:
Manage the hotel and restaurant's budget, including setting financial goals, planning expenses, overseeing payroll, and conducting regular financial assessments to ensure profitability.
Be responsible for maximizing profit through the consistent delivery of the highest standard of service.
Strategic Planning:
Develop and implement strategies aimed at promoting the hotel, increasing occupancy rates, and enhancing guest satisfaction. This includes marketing strategies and competitive analysis.
Achieve the required quota set by Hayat Sky towers Corporation and Casa De Mezza Corporations.
Inventory Management:
Oversee the inventory management  to ensure the availability of high quality products and materials that meet the standards of excellence and minimize spoilage and wastage .        
2. Customer Service and Satisfaction
 
 Guest Experience Management:
Ensure guests have a positive experience, from check-in to departure. This involves addressing complaints, ensuring high standards of cleanliness and service, and periodically reviewing guest feedback to identify areas for improvement.
Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations.
Be responsible for the monitoring of all the day-to-day queries, complaints or problems that arise in the hotel and restaurant.
Monitoring occupancy rates and room rates to ensure that profits are maximized while ensuring that customers are satisfied.
Working with the front office staff to ensure that all guest requests are handled properly and in a timely manner.
Quality Control:
Regularly inspect facilities and services to ensure they meet or exceed hospitality standards and regulatory requirements.
Carry out regular inspections of all departments in the areas of guest service delivery, cleanliness, presentation, service delivery, employee presentation and grooming
2. Sales and Marketing
 
 Business Development:
Work with the sales team to identify and target new business opportunities, including Corporate clients, events, and group bookings.
 Maximize financial opportunities and achieve pro-active up-selling environment   throughout the hotel and restaurant.
Marketing and Promotion:
Oversee marketing efforts to promote the hotel's brand and amenities. This could involve digital marketing, partnerships, and promotional events.
Developing and implementing marketing strategies to promote hotel and restaurant brand awareness and increases in revenue. 
 4. Operational Compliance
 
Regulatory Compliance:
Ensure the hotel and restaurant complies with all local, state, and federal laws and regulations, including health and safety standards.
Ensure all necessary steps are taken to obtain, maintain, and renew all government permits and licenses related to the operations of the hotel and restaurant.
Conduct regular fire walks and Health & Safety audits.
Ensure that reasonable care is taken for the Health and Safety of yourself, other employees, guests and any other persons on the Hotel and restaurant premises.
Policy Implementation:
Develop, implement, and enforce hotel and restaurant policies and procedures to ensure operational efficiency and compliance with regulatory requirements.
Ensure consistent implementation and review of SOPs throughout all Departments.
Monitor the hotel  and restaurant functions book and familiarize yourself with all updates & amendments.
5. Crisis Management
 
Emergency Response:
Be prepared to manage and respond to emergencies, including natural disasters, security threats, and other unforeseen challenges, ensuring the safety and security of both guests and staff.
6. Reporting
 
Performance Reporting:
Prepare and present regular reports on hotel and restaurant performance, including guest satisfaction, financial performance, and operational efficiency, to stakeholders or hotel owners.
QUALIFICATIONS:
Degree in Business Administration, Hospitality Management, or relevant field.
Proven minimum 5 years of experience as Hotel Operations Manager or relevant role.
Understanding of all hotel management best practices and relevant laws and guidelines
Working knowledge of MS Office; knowledge of hotel management software (PMS) is an advantage.
Excellent customer service skills 
Great decision making and problems solving skills.
Reliable with an ability to multi-task and work well under pressure
Good leadership skills
Ability to motivate staff.