hosted service delivery Team LeadKuehne + Nagel

Hosted Service Delivery Team Lead | Philippines | req91792
BE A PART OF OUR GROWING TEAM
YOUR ROLE
To supervise a team that performs Hosted tasks for countries in an accurate and timely manner as per the Standard Operating Procedures (SOP). To ensure that the team meets service expectations in accordance with agreed KPIs.
YOUR RESPONSIBILITIES
Perform Daily Reviews / Huddles and update results on KN Wiki.
Handle RT and other technical issues.
Serves as the first point of contact for escalations.
Perform skills assessments using the Skills Matrix and submits to manager for follow up.
Trains new hires and ad-hoc topics where needed.
Understands new tasks that are migrated and ensures instructions are understood by the team.
Performs daily quality checks to ensure high level of work quality and productivity.
Conducts timely coaching/feedback to staff for performance improvements.
Conducts regular performance reviews.
Review / Analyze individual team performance and reports any issues/feedback to the manager.
Manage team attendance.
Seeks ways for continuous improvements.
Perform other duties as assigned.
YOUR SKILLS AND EXPERIENCES
Bachelor's Degree is required
Certification or experience in customs administration, logistics or business is an advantage
At least 2 years leadership experience
Experience in sea or air logistics is preferred
Intermediate skills in MS Outlook and MS Excel
Good knowledge of Incoterms
Preferably with knowledge on International Geography and with previous experience in freight forwarding
GOOD REASON TO JOIN
ABOUT KUEHNE+NAGEL
With over 78000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.
CONTACT
Jayne Therese Confessor
[Protected Info]
Kuehne+Nagel

Cebu City, Cebu
Permanent
Full-time