Healthcare product support associate ii - bpmUST Global

Job Description:
The Product Support Rep 1 is responsible for assisting customers with the resolution of product questions, including account administration
Responsible for receiving, logging and responding to product application support questions from customers regarding the company's software
Customer contact points include but are not limited to telephone, email, portal and chat
Analyzes problems with software applications to identify problem area(s) and take the appropriate corrective actions
May utilize specialized domain expertise related to the specific application of the software to resolve customer problems
Activities include ownership of requests, research, analysis, escalation and customer communication necessary to deliver appropriate resolution to customer inquiries
The position requires extensive written and verbal interaction with customers including insurance organizations, hospitals, physicians and nurses for the purpose of providing product usage or administrative solutions
Works on fundamental problems where analysis of situations or data requires a review of identifiable factors
Exercises judgment within defined procedures and practices to determine appropriate action
Qualifications:
Preferred Qualifications:
Knowledge of HealthCare and IT industries, For example, industry history, key customers, competition, and regulatory environment
Knowledge of the interrelationship of Information Technology and Healthcare industries
Knowledge of HIPPA compliance regulations
Knowledge of the Payer/Provider environment
Amenable to work nightshift and onsite
Good communication skills
About Us: UST Global is a technology partner dedicated to transforming businesses, communities, and the people who live within them. Operating in 25 countries, we deliver future-ready digital transformation strategy services, products, and platforms that create new possibilities and help you imagine what's next in financial services, healthcare, retail, manufacturing, semiconductor, and communications. But what matters most is the deep partnership we forge with you to solve the unique challenges you face today, while preparing you for tomorrow.
That's us together. That's UST Global.
UST Global

Taguig City, Metro Manila
Permanent
Full-time