head of Operations and service deliveryCIBI INFORMATION INC.

Description
We are looking for a Head of Operations and Service Delivery, based in Manila. This is a full suite operations and service delivery role and you must be passionate about leading and managing a team of people to efficiently serve the business needs of our clients. You will be responsible for leading a team of researchers, verifiers, and analysts in producing CIBI's information solutions products such as business reports and employment reports in an efficient, timely, and high quality manner. You will also be responsible for leading all operations related matters for CIBI to define and deliver key processes and practices to achieve consistent quality for the group and its customers.
Responsibilities
Manage a team of operations staff in overseeing the day-to-day operational functions, including service delivery, account management, and business support functions.
Ensures operations and service delivery performance are in line to overall business objectives, this includes financial performance, efficiency metrics, customer service quality
Lead process redesign and efficiency initiatives in order to improve efficiency, consistency and quality of service delivery. This includes identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs.
Leads recruitment, selection, training, retention and coaching of operations team employees
Qualifications
Core values we are looking for
Distinctive willingness and hunger to learn and grow professionally
Coachability
Strong work ethic
Distinctive sense of ownership and passion for the job
Strong analytical and problem solving skills
Strong operational acumen and ability to rapidly design and implement operational improvements
This role requires multitasking in a fast-paced environment and the ability to meet strict deadlines
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 12
Language(s): English ,Tagalog
Availability for travel: No
Availability for change of residence: No

Makati, National Capital Region ·  Today, 12:57 PM
Work type
Full Time