global Business support desk lead for shared services centreWorld Vision
Workplace: MetroManila, Manila
Salary: Agreement
Work form: Full time
Posting Date: 12/10/2025
Deadline: 12/09/2021
World Vision International
World Vision is a Christian humanitarian, development and advocacy organisation devoted to improving the lives of children, families and their communities around the world. Our over 34,000 staff members working in nearly 100 countries are united in helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.
Through our work, every 60 seconds ... a family gets water ... a hungry child is fed ... a family receives the tools to overcome poverty.
Here's where you come in:
As Global Business Support Desk Lead for Shared Services Centre, you will be responsible for supporting Level 2 (and Level 1 if needed) and out of scope request attending internal and external clients and securing optimal services are provided. To do so you will monitor SLA performance and will follow up on internal indicators. You will create reports and coordinate with manager process review and changes to ensure services are provided as requested. You will also support the development of quality controls and will monitor execution to create and maintain information that will lead to continuous improvement plans in the team. You will as well support excellence in customer service. She/he will supervise the team members and processes under the scope.
Requirements include:
Technical or University qualification in administration, customer service, or related field.
3-5 years post university experience or equivalent work experience.
The scope of this position requires that the incumbent is an experienced professional with at least 3 years' experience in contact centers, customer service, shared services, including at least 1 year in a leadership or management role.
Solid relationship building skill set, both internal and with internal customers.
Experience with ERPs and CRMs or related tools.
Green belt.
Full command of English language (written and spoken).
The position requires ability and willingness to travel domestically and internationally up to 15% of the time.
ReliefWeb
World Vision is a Christian humanitarian, development and advocacy organisation devoted to improving the lives of children, families and their communities around the world. Our over 34,000 staff members working in nearly 100 countries are united in helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.
Through our work, every 60 seconds ... a family gets water ... a hungry child is fed ... a family receives the tools to overcome poverty.
Here's where you come in:
As Global Business Support Desk Lead for Shared Services Centre, you will be responsible for supporting Level 2 (and Level 1 if needed) and out of scope request attending internal and external clients and securing optimal services are provided. To do so you will monitor SLA performance and will follow up on internal indicators. You will create reports and coordinate with manager process review and changes to ensure services are provided as requested. You will also support the development of quality controls and will monitor execution to create and maintain information that will lead to continuous improvement plans in the team. You will as well support excellence in customer service. She/he will supervise the team members and processes under the scope.
Requirements include:
Technical or University qualification in administration, customer service, or related field.
3-5 years post university experience or equivalent work experience.
The scope of this position requires that the incumbent is an experienced professional with at least 3 years' experience in contact centers, customer service, shared services, including at least 1 year in a leadership or management role.
Solid relationship building skill set, both internal and with internal customers.
Experience with ERPs and CRMs or related tools.
Green belt.
Full command of English language (written and spoken).
The position requires ability and willingness to travel domestically and internationally up to 15% of the time.
ReliefWeb
Other Info
Manila City, Metro Manila
Permanent
Full-time
Permanent
Full-time
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