full time - Customer Service Representative (night shift - alabang/ pampanga site)outsourced

Company Description
Outsourced.ph is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced you can scale your organisation quickly, easily and cost effectively with dedicated remote staff based in our modern offices in Manila.
Job Description
 Act as an ambassador with vision, mission, brand, and
product
 Resolve high volume of customer contacts through various
support modalities which may include inbound and outbound
calls, email, chat, and tickets.
 Investigate case details to determine the root cause of issues.
 Learn and master multiple applications and resources including
contact management systems and knowledge bases.
 Communicate quickly and effectively to CS manager.
 Triage and escalate urgent issues in order to drive them to
resolution.
 Complete thorough documentation and notation on customer
contacts and trends.
 Provide feedback to leadership and program teams regarding
processes and trends.
Qualifications
 Strong customer service skills and must enjoy daily contact with
clients via phone, email, and chat.
 1 to 3 years of relevant experience in sales, call centers, or
customer service, prefer to have experience in logistic/shipping
industry.
 Experienced in using internet-based chat, instant messaging and
related communications tools.
 MUST HAVE Experienced in using CRM software,e.g. HubSpot, Salesforce,
Zoho, etc.
 Must has excellent written and verbal communications
in English, prefer Spanish language skill as well.
 Must be proficient in typing quickly and accurately.
 Responsible, respectful, passionate, patient, great with co-workers
and customers, team-work spirit, ability to multi-task and work
under-pressure.
Additional Information
By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.
outsourced

Quezon City, Metro Manila
Permanent
Full-time