Front Office AssociateCebu Hotel Plus

CEBU HOTEL PLUS
 
Is currently looking for:
 
FRONT OFFICE ASSOCIATE
 
Qualifications:
A bachelor's degree in business, sales, marketing, or hospitality is preferred.
Previous experience in front office operations, customer service, or sales and marketing roles is highly advantageous.
Familiarity with hotel management systems or reservation platforms is a plus.
Basic knowledge of sales and marketing principles.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Knowledge of social media and digital marketing tools (e.g., Canva).
Ability to analyze sales trends and guest preferences to identify opportunities.
Excellent verbal and written communication skills to interact effectively with guests and team members.
Strong interpersonal skills and a customer-focused mindset.
Organizational skills to handle multiple tasks simultaneously.
Problem-solving abilities to address guest inquiries and complaints promptly.
Promote property services and amenities to guests during check-in or interactions.
Upsell room upgrades, special packages, or promotional offers to boost revenue.
Assist with marketing initiatives, such as creating promotional materials or collaborating with the marketing team.
Provide insights on guest feedback to improve sales strategies.
A positive attitude and ability to work well under pressure in a fast-paced environment.
Flexibility to work various shifts, including weekends and holidays.