Executive, customer success (cps)NielsenIQ

Company Description
NielsenIQ is a global measurement and data analytics company providing the most complete and trusted view of consumers and markets in 90 countries covering 90% of the world's population. Focusing primarily on consumer packaged goods manufacturers and fast-moving consumer packaged goods and retailers, we give customers the power to defy what's possible.
Our approach allows us to connect the dots that others can't see and build the bigger picture that others miss. How? We combine unparalleled datasets, pioneering technology and the brightest minds in the industry, to create insights that don't just make bold decisions possible, but necessary. Everything we do is focused on putting you in the position to transform how sectors and industries see themselves. Join us and do work that moves the needle. Join us and change the landscape.
Job Description
About this job
NielsenIQ Client Delivery is a modern service team transforming the way we serve our clients with new and updated tools to help our teams get the job done quickly and easily. We are the team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve. We are the key link between NielsenIQ and clients. Our service and delivery are the reason clients will continue to invest in our products and service.
This role combines data analysis and client consultation from the start, with plenty of room for growth. You find the stories behind scatter plots and help clients determine which products to launch. Your insights will influence decisions for some of today's leading global companies.
Responsibilities
Analyze and triage client requests and requirements to help address their various concerns
Translate client requirements and queries to concise and clear specifications for internal use
Summarize pertinent data in tables
Drill down and analyze data based on client requirements
Set up and refresh cyclical reports as needed
Review data for errors and inconsistencies
Use internal tools and data sources
Communicate clearly, professionally, and in a timely manner with both internal and external stakeholders
Follow and fully own the Customer Service Center ways of the working process
Become an expert and own the ways of working on the customer service platform and NIQ software
Work with clients on methodology or software training as required
Work closely with the Consulting and Analytics & Insights to transform the customer experience
A little about you
Curiosity drives your interest in what moves the market. You find potential in percentages. Managing time and deadlines comes naturally to you. You're known for your impeccable organization. Connecting with clients matters to you, and that motivates you to sift through data from a new angle. You can identify the narratives behind numbers, and you're always looking for what's next.
Qualifications
At least a bachelor's degree, preferably in business, economics, mathematics, statistics, or equivalent
0-2 years' work experience, preferably within consumer or trade marketing, analytics and insights or market research
Knowledge of the Consumer-Packaged Goods (CPG) industry
Excellent analytical skills
Good communication skills both written and verbal
Good interpersonal skills
Adaptable to change in priority or tasks
Has interest and knowledge on consumer marketing, statistics, research techniques, and experimental designs
Proficient in Microsoft Excel & PowerPoint, and learning new software
Comfortable working in a digital-enabled environment
Additional Information
About NielsenIQ
NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what's happening now, what's happening next, and how to best act on this knowledge. We like to be in the middle of the action. That's why you can find us at work in over 90 countries, covering more than 90% of the world's population. For more information, visit .
NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.
NielsenIQ

Pasig City, Metro Manila
Permanent
Full-time