everyday banking specialist - International consumer cebuJPMorgan Chase & Co. - Cebu & Manila Operations

Job Description
The Everyday Banking Specialist will be working in a dynamic, rapid-paced, customer and colleague-centric environment where he/she is expected to provide best-in-class, customer-obsessed service and support towards their financial needs. The specialist is also expected to use different forms of communication channels with customers depending on the customer's preference --- verbal or written through call or chat. An Everyday Banking Specialist is expected to think outside the box in resolving customer issues, provide valuable insights and be a great team player to contribute to the great working environment that we are continuously building.
 
Job Responsibilities
Provide best-in-class customer service, through phone and chat, handling "everyday banking" issues from the customers, which includes guiding customers how to use our product and technical troubleshooting concerns.
Process disputes as requested by customers.
Identify, capture, and resolve complaints from customers within the agreed service levels.
Minimum Requirements:
 
At least two (2) years of Fraud handling experience
Entrepreneurial - possesses a business owner mindset and applies the same in his role
Change Champion - is proactive and tireless in pursuing changes that will benefit the customers, colleagues or both.
Must be willing to work in rotating schedules and shifts
Must be willing to work in an environment that supports customers on both phone and chat.
Completed at least 2 years in college or 2-year vocational/certificate course or high school graduate with 2 years financial services and customer service background in the UK (preferably).
 
ABOUT US
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
 
 
ABOUT THE TEAM
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.