ecommerce Customer Service associateKitchen Beauty Marketing Corp.

Description
Ensure a positive customer experience by providing professional customer support and responding promptly to online inquiries, transactions, feedback and concerns.
• Maintain a positive empathetic and professional attitude towards customers at all times.
• Respond promptly to online customer inquiries.
• Acknowledge and resolve customer complaints and issues.
• Address products concerns raised by customer.
• Keep records of customer interactions, transactions, comments and complaints.
• Provide and document feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
• Provide assistance in in addressing after sales concerns and issues.
• Gather and analyze customer database in line with customer relationship management.
• Provide customer intelligence and profile to the online sales team.
• Utilize customer engagement tools of the online sales platform.
• Perform other functions assigned by Team Lead and Department Head.
Job Qualifications
• Candidate must possess at least Bachelor's/College Degree in Business Studies/Administration/Management, Marketing, Mass Communications or equivalent
• With 1 Year of working experience in e-commerce/digital marketing or customer service (Fresh grad are welcome to apply)
• Has excellent communication (Oral and written), interpersonal and organizational skills
• Knowledgeable in digital marketing and e-commerce landscape
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 1
Availability for travel: Yes
Availability for change of residence: Yes

Work type
Full Time