digital - Customer experience analystSecurity Bank

About Security Bank
We are the Philippines' largest independent bank, having won countless awards over the years including the most prestigious industry award in both 2015 and 2016-the Bank of the Year - Philippines by The Banker.
We're changing how people bank. From the moment customers enter our branches to their experience online, we make them feel valued and empowered.
Now, with more than 300 branches spanning the country, BetterBanking has become the gold standard in improving the banking lives of millions of Filipinos. But we're far from done.
In our constant pursuit of excellence and improvement, we create teams that support our business and each other.
The Role
As a Digital - Customer Experience Analyst, you will be the voice of the customer to make sure processes are customer-centric. This role will create understanding and empathy around customer and business needs. You will be a part of the team that will be enhancing features, functionalities, and processes for both digital and non-digital experience.
How you'll contribute
Present and create designs simple deliverables such as components or simple design backed by user insights gathered from user-testing and user research.
Create and utilize customer-centric tools such as customer journey maps to identify pain points and gaps between the customer and internal processes.
Modify design standards based on organizational evolving needs.
Make sure that design and user flow are aligned.
What we're looking for
Must have 2 to 3 years related experience
With experience conducting research
Must have experience in design application and in using graphical platform specifically for Adobe Experience Design - Adobe Photoshop or Adobe Illustrator
Knowledge of UI design principle is a plus
Must have good communication, presentation, and influencing skills
Security Bank

Makati City, Metro Manila
Permanent
Full-time