customer support specialist ( Work From Home)TSG Outsourcing

How to Apply:
 
Copy and Paste the Link below in the browser to generate the application form:
https://forms.gle/UwbRCBTnF6WVuuRP8
 
Full-time Position
Rate: $5/hr, and earn up to PHP 54,000+/month
Schedule: Monday - Friday: 9:00 am - 6:00 pm PST with 30 minute unpaid lunch break
Part-time Position
Rate: $5/hr, and earn up to PHP 35,000+/month
Schedule:Monday - Friday: 9:00 am - 3:00 pm PST with 30 minute unpaid lunch break
CUSTOMER SUPPORT SPECIALIST (WORK FROM HOME)
 
Qualifications:
Bachelor's degree required
Excellent English written and verbal communication skills
Experienced or familiarity with tools such as:
- ZenDesk
- Slack
-Zoom: for meetings and phone
-Spreadsheets: both Microsoft and Google Sheets
Highly organized - can locate files, emails, and presentations quickly
Strong Microsoft Excel skills
Outstanding computer skills
Current computer system (PC or Mac), secure high-speed internet, and workspace free from distractions and noise
Prior experience in remote work environment
Experience working in a small, growing company a plus
A strong work ethic with a positive attitude, a team player with high integrity
Responsibilities:
 
General
Become an expert on our software through hands-on training, using it as a customer would, in designated test scenarios until you are proficient and able to test the software
Respond to client's requests for information or account changes while meeting established SLA's
Conduct online training sessions with customers, their suppliers, and carriers
Assist with troubleshooting by researching in-depth, testing and assessing, and then reporting specifics with facts and detailed examples
Data Management
Proactively manage and monitor customer data to identify opportunities (efficiencies, cost savings, etc)
Monitor our EDI orchestrations for files that need reprocessing and contact customers when needed
Perform a variety of data support tasks, including develop custom reports, analyze customer data to identify trends and data anomalies, and data scrubbing
Manage, monitor and establish metrics
Customer Management
Input customer account information, review and maintain account databases, setup new customers
Test new application enhancements, identify and report issues in a timely manner, create and update project management tickets
Manage implementation tasks for new and existing customers
Track customer activity as required to support invoicing requirements
Be a Team Player
Proactively communicate with internal and external stakeholders
Collaborate as a strong team member with all areas of our business - our development engineers, customer support, sales, QA and more
Provide support for strategic initiatives