Customer support specialist iiCeridian

Customer Support Specialist II
Metro Manila, Philippines ● Quezon City, Metro Manila, Philippines ● Taguig, Metro Manila, Philippines ● Virtual Req #12062
Friday, May 20, 2022
Ceridian is a global leader in Human Capital Management technology. Simply put, we allow our customers to do the most complex things well (HR, Payroll, Benefits Administration, Workforce Management and Talent Management) and do them to scale.
Makes Work Life BetterTM is our brand promise, not only to our customers, but to our employees as well. Our flagship platform, Dayforce, helps leaders make smart decisions based on data, strategy and intelligence that create value and maximize productivity.
How do we make work life better?
By delivering an award-winning product, conceptualized and developed by award-winning leaders, that result in award-winning customer employee experiences
By hiring highly innovative, diverse talent that fully embraces and embodies our core values in everything they do: Customer Focus, Equity, Shared Ambition, Agility, Transparency, Optimism
By using modern technology, such as voice-activation with Dayforce Assistant and access to your money as soon as you earn it with Dayforce Wallet to stay in rhythm with the evolving demands of our 4 million global users
We understand that no matter where you are, choosing a new employer is always one of life's most stressful events. We encourage you to check us out at Ceridian.com to learn more about how we are impacting the world of work for our customers, employees and you!
About the opportunity
As a Customer Support Specialist II, you will be responsible for handling inbound customer calls/emails in a fast paced, dynamic call centre environment from multiple queues. A Customer Care Representative will normally handle multiple high-volume calls/emails assisting customers with complex questions relating to their payroll questions in a high-volume call centre. You will provide consistent quality of customer service and support on Ceridian Powerpay HCM's products and services.
What you'll get to do
Build rapport with customers by greeting them in a courteous, friendly, and professional manner using procedures learned during new-hire training
Use decision-support computer software programs to respond to common service questions and inquiries
Position entails a high amount of customer interaction over the phone
Ensure that customers understand the resolution and provide on-going education to customers
Listen attentively to customer needs and concerns; demonstrate empathy
Proficiently navigate computerized data entry systems or other relevant applications and document accurately all actions taken in a concise and timely manner
What's in it for you
Encouragement to be the best version of yourself at and away from work:
YOUnity diversity and inclusion programs
Amazing time away from work programs
Support for your total well-being through our Live Well, Work Well programs targeting all aspects of your life
Recognition for your contributions through excellent pay, perks, and rewards
Giving where you're living: volunteer days, Ceridian sponsored events, and our very own charity, Ceridian Cares
Opportunities to fuel your career growth through numerous internal and external programs and events
Skills and experience we value
2+ years customer service
Familiarity with computers and telephone etiquette
Computer Literate (MS Word, Excel, PowerPoint, Outlook)
Ability to handle escalated/difficult situations
Active listening skills
Extensive customer service experience
Ability to multitask
Results-oriented drive
Problem-solving skills
Time Management and prioritization
Analytical and Reporting Skills
What would make you really stand out
Domain Knowledge - CA Payroll (desirable - else, to acquire during provided training)
Capacity to work flexible working hours to include Night Shift schedule and day-offs that may be scheduled on weekdays
Willingness to work during Philippine holidays
Very good command of oral and written English
Exhibiting patience and confidence
People/culture sensitivity
Advanced soft skills: exactness, positivity, empathy and common sense
Ability to thrive in a fast-paced working environment
Be an effective, active and engaged team member
Quality interactions; all day/every day
Ceridian is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We provide our employees with comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced lifestyle to achieve personal and professional success. We encourage all individuals to apply for positions that fit their passions.
We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contacted. If you are selected for an interview, you will be contacted by a Ceridian Recruiter with a @ceridian.com email directly from our organization.
Ceridian

Quezon City, Metro Manila Taguig City, Metro Manila
Permanent
Full-time