Customer Service Representative ii (davao onsite)OfficePartners 360, Inc.

CUSTOMER SERVICE REPRESENTATIVE
 
Roles and Responsibilities
Handle escalated customer inquiries and complaints efficiently, providing accurate and timely resolutions.
Utilize multiple communication channels (phone, email, chat) to address customer concerns.
Maintain detailed and accurate records of customer interactions in the CRM system.
Analyze customer feedback and identify areas for improvement in service delivery.
Collaborate with cross-functional teams to resolve customer issues and improve processes.
Stay updated on product knowledge and service changes to provide current information to customers.
Participate in training sessions and workshops to enhance customer service skills.
Adhere to company policies and procedures while ensuring compliance with industry regulations.
Provide exceptional customer service to foster positive relationships and ensure repeat business.
Requirements
At least college level
Prior BPO experience (at least 1 year) is highly preferred
Able to start immediately
Excellent English communication skills
Willing to work on shifting schedules
Willing to work onsite
Keen to detail
Strong time management
Adaptability and accountability
Has critical thinking skills with a focus on issue resolution and customer satisfaction
Knowledge of customer service practices and principles
Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice
Ability to handle stressful situations appropriately