Customer support representativeOpen Access BPO

JOB DESCRIPTION
ABOUT THE COMPANY
Open Access BPO has been providing business process and call center outsourcing solutions to a host of international clients since 2006. We are experienced in designing, implementing, and managing critical business processes and call center solutions for clients around the world from our five (5) operational centers. Our Vision is to create an organization that serves the best companies in the world in an environment that is a great place to work for our employees.
LOB: Healthcare / Security Solutions
JOB DESCRIPTION:
? Addresses customer inquiries based on their needs and available health brand products, through given mediums of communication (email, chat, calls).
? Probes and identifies customer needs and their current health status
? Acts as a health advisor through proper product recommendation based on the gathered information from the customers
? Does upselling, encourages and recommends other products that are health beneficial
? Searching the knowledge-base and FAQ for relevant information to provide solutions
 
JOB QUALIFICATION
QUALIFICATIONS:
? 1-year BPO experience, voice or non-voice
? Familiarity with any CRM tool is a plus (Example: Zendesk, Salesforce, Oracle, Genesis, ect.)
? Proficient in verbal and written English
? Upbeat and contagiously positive attitude
SALARY:
? 25K + health card
? 20 leave credits
? 13th-month pay
? Government-mandated benefits
? Above standard special holiday and overtime rate
? Birthday gift check and other perks
? Good work environment
To know more about Open Access BPO, visit our corporate site at www.openaccessbpo.com.
OTHER JOB REQUIREMENTS
Education
Bachelor's/College Degree
Field of study
Others
Specialization
BPO/Call Center
JOB BENEFITS
Health Card, Allowance
Customer Care Support