Customer Service RepresentativeJ Fiber Wired Internet Services

CUSTOMER SERVICE REPRESENTATIVE, the role requires a combination of customer service, technical knowledge of products, and administrative skills and responsible for customers seeking support, account management, and other services.
 
Qualification
 
Must be a college graduate of any 4-year course
Telco work experience is an advantage
Computer literate
Works well independently & good at time management
Experience in sales and providing solutions based on customer needs
Generate sales leads
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers