customer / Technical Support RepresentativeThriveSource Global Inc.

CUSTOMER / TECHNICAL SUPPORT REPRESENTATIVE
 
Duties/Responsibilities:
Identifies, investigates, and resolves issues of customers
Fields support calls, chat, email, and/or other communication
Consults with customers to determine steps and procedures taken to identify and resolve the problem.
Guides users through diagnostic and troubleshooting processes through verbal instructions.
Collaborates with other staff to research and resolve problems.
Performs other related duties as assigned.
Required Skills/Abilities:
At least 1 year of experience as Customer Support Representative.
Technical Support experience is a PLUS!
Knowledge in Salesforce is a PLUS!
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Professional and pleasant telephone manner.
Ability to explain technical issues to technical and nontechnical employees and customers.
Strong analytical and problem-solving skills.
Proficient with Microsoft Office Suite or related software.
With performance incentives as it applies
Willing to work on site for 6 months or more.