customer support representative┃ eCommerce accountEastvantage Business Solutions Inc.

Job Description
About the role:
Enthusiastically engaging customers regarding the products and purchase process, providing a confident and concise answer to their inquiry
Resolve customer inquiries via email or chat within the agreed SLA
Providing exceptional customer service to our large base of customers
Ensuring that all interactions and relevant information is captured in the ticket logging process
Taking ownership & accountability of the resolution process for CS-related concerns
Ensuring that all processes are performed as per the documented procedure
Being able to assist other teams within our group should there be a need for additional support
Position requirements:
At least 6 months of being a Customer Service Representative supporting clients through chat or email in a BPO industry
Strong written and English communication skills
Able to prioritize competing workloads to ensure that tasks are actioned in the appropriate order
Being able to adapt to change
Able to understand issues from a customer's perspective when addressing issues
Needs to be a team player as the environment is quite fast-paced and dynamic
Professional, Self-directed & Proactive