Customer Service associate | wfh - dayshiftProgressPro Services, Inc.
Workplace: Cebu
Salary: Agreement
Work form: Full time
Posting Date: 08/06/2026
Deadline: 08/07/2026
Customer Service Associate will be responsible to act as a liaison between a multi-currency mobile wallet and its users through live chat, call or email. The Associate is expected to have excellent communication skills to provide satisfactory solutions to a diverse range of queries
Job Description:
Promptly replies to email/chat from users
Answer calls from user or make calls to users when required
Provides a holistic solution to customer queries
Delivers the required service level
Accurately document customer requests
Accurately fill out online forms/sheets
Provides empathy to ensure customer satisfaction
Job Specification:
Excellent verbal and written communication skills
Has previous email/chat support and call experience or any relevant customer service experience in a BPO setting
Proficient in using MS Office, particularly MS Excel
Excellent problem-solving
Job Description:
Promptly replies to email/chat from users
Answer calls from user or make calls to users when required
Provides a holistic solution to customer queries
Delivers the required service level
Accurately document customer requests
Accurately fill out online forms/sheets
Provides empathy to ensure customer satisfaction
Job Specification:
Excellent verbal and written communication skills
Has previous email/chat support and call experience or any relevant customer service experience in a BPO setting
Proficient in using MS Office, particularly MS Excel
Excellent problem-solving
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ProgressPro Services, Inc.
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