Customer support managerStealth Agents

Stealth Agents has been in the virtual assistant industry for over 10 years and we are looking for a capable, critical thinker to lead a team of Stealth Agents. We are looking for someone with previous managing experience to oversee a growing team of customer support agents.
Manager Job Responsibilities:
-Accomplishes department objectives by managing staff; planning and evaluating department activities.
-Maintains staff by recruiting, selecting, orienting, and training employees.
-Develops personal growth opportunities.
-Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results.
-Develops, coordinates, and enforces systems, policies, procedures, and productivity standards.
-Establishes strategic goals by gathering pertinent business, financial, service, and operations information.
-Defines objectives, identifies and evaluates trends and options, chooses a course of action, and evaluates outcomes.
-Accomplishes financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.
-Maintains quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending system improvements.
-Contributes to team effort by accomplishing related results as needed.
Manager Qualifications / Skills:
-Performance management
-Project management
-Coaching
-Supervision
-Quality management
-Results driven
-Foster teamwork
-Giving feedback
-Clear and transparent communication
Please submit your resume to schedule an interview.
Bossjob

Pagadian City, Zamboanga del Sur
Permanent
Full-time