Customer support iMagaya Corporation

Magaya Corporation was established in Miami in 2001. Our mission is to help people succeed in business with technology. Today, thousands of users around the world in 70 different countries use Magaya. 
 
We are proud to develop software that automates and improves business operations. Our customers include leaders in the fields of logistics, warehousing, wholesaling and nearly every aspect of the supply chain. Our philosophy is to help companies succeed by offering them a complete and flexible package designed to grow with them. The growth of our customers is our growth, so we dedicate ourselves to help them succeed.
 
We are currently looking for:
 
CUSTOMER SUPPORT I
 
English Proficiency Only (Salary Range: Php 18,000 - Php 23,000)
 
Bilingual Proficiency in Spanish and English (Salary Range - Php 35,000 - Php 45,000)
 
DUTIES AND RESPONSIBILITIES:
Answer phone calls and be able to understand client's issue.
Create cases according to the client's need and be able to add notes that clearly represent the problem.
Address solutions based on procedures provided.
Route cases to support first level in case is needed following the instruction.
Communicate to customers instructed information depending on the Document case resolution.
Performance: average at least 90-100 calls per week
Should complete a week preparation course provided by Magaya Corporation
REQUIREMENTS:
Requires a bachelor's degree
Fluent in English and Spanish
Good English writing skills
Basic computer knowledge including different operating systems.
Reliable Internet Connection
CHARACTERISTICS:
Have a great communication ability, be able to understand client's needs and address the solution following the procedures provided.
Be a team player.
Follow instructions.
Location Requirements: The position is fully remote, but we do have an office for onboarding and training. Preference will be given to candidates that live closer to the office.
 
Why Join Us?
 
We offer the following upon hiring:
1. Competitive Salary Package
2. Free Health Insurance for Employees
3. 1 Free Dependent Health Insurance Coverage
4. Employees' Life Insurance, Personal Accident and Disability Insurance
5. Flexible Vacation Leave
 
Office Location:
 
Catapult International LLC, Phil. Branch Office
Room 208, 2F NDI Commercial Bldg. A.S. Fortuna St.
Bakilid, Mandaue City, Cebu 6014
 
Working Hours: Standard 40-hour work week, Monday to Friday (US working hours)