customer support champion and stylist | Remote WorkWeremote

Our member company is a fast-growing fashion tech startup. It is a marketplace connecting borrowers and lenders of designer fashion. The company has over 50,000 dresses listed with lenders all over Australia. They are now growing faster than ever and are keen to ensure that they meet customers' high expectations. They're a small team but are looking to continue to grow as they scale in Australia and internationally.
Primary Function
A Customer Service Representative is responsible for providing a high level of service to customers via phone, live chat, and email.
Responsibilities
Communicating to customers via voice and email
Replying to chat inquiries from customers
Making outbound phone calls to customers as required
Taking in inbound calls
Achieving KPI's as set by the Call Center Team Leader
Personal Development
Actively seeks feedback from direct reports and team
Demonstrate a desire to grow and learn.
Share in establishing change processes for self as required
Works well under pressure
Excellent written and fluent verbal communication skills
Strong understanding of customer service
Negotiation skills for sales and resolving issues.
Fast and accurate typing skills
Excellent spelling and grammar
Capable of solving problems and handling complaints.
Ability to show empathetic customer service, take ownership and responsibility of all situations.
Attention to detail.
Work well in a team environment.
Passion and enthusiasm
A strong work ethic contributes to a very professional attitude towards all aspects of work.
Preferably college graduate and with a minimum of 2 years work experience in a similar role and/or as Call Center Representative/Customer Service Agent in a BPO/call center industry
Paid Vacation Leave
Paid Sick Leave
Work from Home
Medical / Health Insurance
Entry Level / Junior, Apprentice Customer Service Business Process Outsourcing 1 opening Bachelor's degree graduate
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Kalibrr

Pasig City, Metro Manila
Permanent
Full-time