customer support Associate for refersionHelium 10

A Customer Support Associate at Refersion is responsible for providing customer support to Merchants utilizing Refersion's platform to manage their affiliate program. In this role, your main goal is to provide support and help understand the technical requirements and challenges of our customer as well as manage customer communication as you work through issues. You will partner with T2 Support to provide a seamless customer experience.
Who are we?
Refersion is a sister company of Helium 10. Refersion is a high-growth technology company helping brands and merchants in every industry transform the way they manage marketing partners; from affiliates and bloggers to influencers and brand ambassadors. Having processed $9.93B in orders in 2019, our performance marketing SaaS platform has a large and growing client base ranging from enterprise retailers to small and emerging businesses.
Founded in 2015, Refersion is headquartered in New York City, with a satellite office in Miami. While initially bootstrapped and profitable within two years, Refersion was acquired by Assembly in 2020 (backed by Providence Strategic Growth) and is making a significant investment in growing our collaborative, nimble, and curious team as well as our core technology.
Who are you?
As a Customer Support Associate at Refersion, you must be highly organized, a strong communicator, detail-oriented, a fast learner, and a tenacious support provider. Your performance will be based on the results and level of service that you deliver to our customers.
Salary and Benefits:
●$3/hr with possibility of annual increase based on performance
●13th month pay
●HMO for contractor plus immediate family (spouse and children) after 3 months of employment
●Anniversary and birthday bonuses
●Sick leave and paid time off after 3 months
●Maternity/Paternity leave (applicable after 6 months)
●Internal trainings
●Savings bonus
Requirements (Required):
●Must be based in the Philippines
●MUST HAVE good command of the English Language both oral and written. (Important)
●MUST HAVE at least 6 months of experience providing customer support (email & chat).
●Must be willing to do shift changes (i.e. Graveyard shift this month then morning shift next month, PH time). Also, weekend off PH time is not a guarantee. (Important)
●Must be willing to be trained and undergo an evaluation period
●Must be willing to work during PH/US holidays
●We are looking for someone who can solely work for us (full time) and will not be employed anywhere else (existing or future), especially with businesses having resemblance to Amazon or services for Amazon/Amazon sellers
Bonus Skills (Preferred, Not Required):
●Knowledge of e-commerce platforms
●Understanding of PPC advertising
●Ability to utilize Google Drive (Sheets, Docs) and Excel
●Experience using a ticketing system (examples; ZenDesk, Intercom, Jira)
Equipment Specifications:
●Minimum internet speed of 5Mbps, with a backup Internet connection and power source
●Laptop/PC RAM of not less than 8GB. This is for the purpose of opening multiple windows and tabs of Google Chrome browser. (Important)
●Laptop/PC Processor of at least Intel Core i5 or Higher or AMD A8 7600 or above
The above reflects the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all the work requirements which may be inherent in the position.
Helium 10

Philippines
Permanent
Full-time