Customer success specialistSimplesat

Company Description
Launched in 2016, Simplesat is a software startup with a mission to enable service teams to collect, analyze, and publish customer satisfaction feedback.
Measuring and improving customer satisfaction is more than just launching a survey. For feedback to have a real changing impact in an organization, it needs to connect and seamlessly integrate with critical systems like CRMs, helpdesks, and chat apps. Simplesat's focus is to make that happen by shipping early, often, listening to our customers and then doing it all over again.
Our company headquarters are in Bangkok, Thailand.
Learn more on our website: https://www.simplesat.io/
Job Description
As a Customer Success Specialist, you'll be responsible for responding to Simplesat customers and delivering a consultative and FUN support experience.
The role requires creative problem-solving and a thorough knowledge of how Simplesat works in different helpdesk and CRM systems.
Most communication is done through our Intercom support system. Both live chat and email. Occasionally, customers will require a short video call/screen share to get their problems solved.
You'll work closely with the account management team (helping users with onboarding and converting to paid subscriptions), and the product team (building new features, creating documentation, helping bring new features to market).
Position overview:
Provide chat, email, and phone (Zoom) support to trialing and paying Simplesat customers.
Assist customers with troubleshooting and app implementation.
Work closely with the product team to stay knowledgeable about the product, and provide feedback about what our customers need.
Help build and groom our growing knowledge based
Qualifications
You gotta be:
A great troubleshooter - Although some technical knowledge is required, the most important thing is to solve questions or problems logically and methodologically to find the best resolution.
An effective English-speaking communicator - The majority of our customers are based in the major English countries (primarily USA). English fluency is a must to ensure effective communication.
Someone who loves helping others - Your goal is not to close as many tickets as possible, it's to help other human beings.
Weird - Because normal is boring.
Requirements:
Available to work from around 10pm - 6am (Philippines time)
English fluency
Bachelor's degree related to Information Technology OR at least 3 years of experience in a Technical Support Role
Some experience with a customer support ticketing system (Zendesk, Zoho, LiveAgent, etc)
Simplesat

Pasig City, Metro Manila
Permanent
Full-time