Customer success managerGrowthAssistant

Join one of our top customer success teams in the US! You will be a champion for customers, making sure your customers are set up to succeed is key.
If you want to grow your career working with a well-known brand and learn the latest tips, tricks, and hacks for growth, this is the role for you.
The Benefits:
Work From Home
Attendance, Performance, and Referral Bonuses
Paid Holidays and Time Offs
Health Insurance Card
The Role:
Experience using Salesforce (or another CRM) for activity tracking and day-to-management
Customer facing, customer service experience - ideally with paying customers
Experience and background in the recruiter space (they will need to be able to do all of the "recruiter" screening tasks that were part of John and Jay's profile)
Ability to do an engaging customer product demo
Comfortable responding to and problem-solving with customers
Comfortable reading data and metrics to share with customers
Champion of Customers - You will respond to inquiries from customers and handle escalations, identify root causes, define and activate solutions, and deploy cross-functional support for resolutions.
Onboard like a Pro - Making sure your customers are set up to succeed is key. You execute the current SOP to guarantee a smooth onboarding process.
Analytical mindset - you use numbers to solve problems, you're the dashboard pro and you use data to make decisions.
The Requirements:
Experience and background in the recruiter space (preferably hiring manufacturing/factory-related roles)
Experience using Salesforce (or another CRM) for activity tracking and day-to-management
Customer facing, customer service experience - ideally with paying customers
Ability to do an engaging customer product demo
Comfortable responding to and problem-solving with customers
Comfortable reading data and metrics to share with customers.
We are looking for someone who wants to grow as part of our team. Ideal candidates desire to learn and grow and take on more responsibilities along the way. Join our team now!
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GrowthAssistant

Philippines
Permanent
Full-time