Customer success managerOAMPI Inc.

At Refinitiv, we help our customers achieve success by providing access to an open platform that uncovers opportunity and catalyzes change.
As a Customer Success Manager, you will be responsible for fostering intimate relationships and being a trusted advisor to our customers who utilize our Risk products and services (World-Check) through the customer experience journey. This role focuses primarily on driving the value creation and execution of the retention strategy to ensure adoption, integration, and expansion of our solutions into the daily workflow of our customers and end-users. You will work mainly with client groups in compliance, audit, legal, and risks functions in financial services, accounting firms, regulators, insurance, energy, and other industries undergoing regulatory change.
You will own the Customer Success Plans and the delivery of all agreed-upon achievements. You will visit customers and establish relationships with key partners and user community to ensure we are delivering the ultimate customer experience. You will partner with the Account Managers and Sales Leaders to provide
insights on customer health to drive retention and growth of Governance, Risk & Compliance Solutions, and product training sessions. Additionally, you will collaborate with Regional Proposition Sales, Sales Readiness, and Customer Proposition to provide the voice of the customer to align customer needs with our product roadmap. Further, you will work with other sales leaders and horizontal teams to achieve success for our customers and Refinitiv.
People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential.
At LSEG we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage collaboration, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels driven to reach their potential.
We know that real personal growth cannot be achieved by simply climbing a career ladder - which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise.
LSEG are committed to supporting emotional, physical, financial and societal wellbeing. Our tailored benefits are a key part of this commitment and we offer colleagues a range of support from healthcare and retirement planning to paid volunteering days and consumer discounts.
We also make reasonable accommodations for applicants and employees with disabilities. If an accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please make your recruiter aware, we want to ensure you perform at your best.
As a global organisation spanning 70 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with purposeful careers.
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