customer success ExecutiveAzeus Systems Limited

Azeus Systems Limited is looking for a Customer Success Executive to be part of our growing sales force for our product, Azeus Convene. Convene is a meeting and collaboration solution for Boards and Senior Leadership Teams. It was launched five years ago and has already been recognized by reputable institutions across the globe. Our client base has grown exponentially, and we have extended our global footprint in over 100 countries.
Visit azeusconvene.com for more information.
In this role, you will:
Report to the regional manager and the Head of Global Customer Success
Manage approximately 50 accounts composed of Tier 2 and 3 accounts and on cloud clients
Build and cultivate strong relationships with business decision makers and users within each account to influence adoption.
Partner with customers to identify their business outcomes and deliver activities to address their needs.
Create and execute renewal, up-sell strategies with retention as focus
Own individual non-commercial KPI such as case studies, testimonials, and referrals
Report to managers all activities and key findings (risk & upsell opportunities, odd behaviors, etc.)
Document information in the teams CRM
Qualifications:
At least 1 year of experience in customer success and/or account management
SaaS background but any IT experience would be great
Great command of the English language (neutral accent)
Azeus Systems Limited

Pasig City, Metro Manila
Permanent
Full-time