Customer solutions specialistEmapta Versatile Services Inc

Job Description
Unlock Global Opportunity Without Leaving Home: Join Guesty Today!
Step into a role that opens the doors to global opportunity while providing the comfort of staying rooted in Makati. As a Technical Support Representative in the Property Management Software industry, youll be at the forefront of an international endeavor, all from the convenience of our onsite location in Makati. This position offers an exciting blend of global reach and local stability, making it a truly unique career opportunity.
Youll thrive in a distinctive work environment that not only sets industry standards but also allows you to make a worldwide impact without uprooting your life to work abroad.
Whom you'll work with:
Our client, Guesty, leads the way in property management software, simplifying the complex operational needs of short-term rentals. With an impressive portfolio of online travel agencies, including Airbnb, Booking.com, Expedia, and TripAdvisor, Guesty empowers property managers and management companies worldwide. They offer a suite of guest-centric tools such as Unified Inbox, Automation Tools, 24/7 Guest Communication Services, Payment Processing, and more.
At Guesty, they dont just provide software solutions; they provide opportunities. By joining Guesty, you become part of a diverse, inclusive, and innovative team that values equality and is committed to creating a workplace where every voice is heard and respected.
Job Description
As a Technical Support Representative, you will have the opportunity to make a real impact on our client's success and enable growth! The Technical Support Representative'sresponsibilities include resolving customer queries, recommending solutions, and guiding product users through our client's product features and functionality. To be successful in this role, you should be an excellent communicator whos able to earn customer trust, has a strong technical orientation and is eager to help.
Here's an overview of your future role:
Employment type: Full-time
Shift: Shifting 24/7 support
Work Setup: Onsite, Makati
What do you need to succeed
Native English speaker or near-native speaker (or mother tongue).
Minimum of 1-year technical support or customer service experience in a BPO setting or any customer-facing role.
Tech-savvy with strong computer skills - a must.
Strong verbal and written communication skills.
Ability to adapt to a fast-paced, changing environment.
Ability to understand, investigate, and articulate potential issues and resolve them.
Ability to exercise good judgment and think creatively.
Customer-oriented with a willingness to go the extra mile to engage customers.
Possesses an empathetic, helpful, and positive attitude.
Quick learner and autodidact.
Hardworking with the ability to thrive in a deadline-driven environment.
Friendly, professional, and passionate about technology with a positive disposition.
Experience working with ticketing systems.
Willingness to work in shifting schedules and during night shifts (24/7).
Experience using technical tools - a plus!
Experience using help desk software and remote support tools - a plus!
Experience in the hotel, finance, and travel industry - a plus!
What awaits you in this role
Responding to customer queries in a timely and accurate manner, via email, chat, or phone.
Providing step-by-step technical help in both written and verbal form, with great attention to detail.
Diagnosing customer issues, solving problems, and helping with queries about their account.
Managing a ticket queue based on priority and SLAs.
Sharing and contributing to the knowledge base.
Working closely with our developers and technical teams to ensure customer satisfaction.
Why choose us
Day 1 HMO coverage
Prime office location
Direct exposure to international clients
Realistic career growth opportunities
Upskilling through Emapta Academy
Diverse and supportive work environment
Who are we
Discover a world of possibilities at Emapta, where your career takes flight in stability and growth. Join a team that thrives on camaraderie, supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration, innovation, and personal development. We provide you with the platform for your success, empowering you to reach new heights in a supportive and inclusive environment.
With a wide roster of international clients from various industries and a proven track record of success, Emapta offers a stable foundation for your career. Team up with like-minded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us.
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