Customer Service/warranty officerZenith United Electric Corporation

JOB DESCRIPTION
Job Summary :
The Service Officer is in-charge of handling all Warranty concerns of Zenith Group products and customers aligned with the provisions of ZGC’s Warranty Policy. He shall oversee the warranty team to ensure fast, accurate and effective handling of claims and balanced execution of actions to ensure customer satisfaction and product quality guaranty.
He is also tasked to provide general assistance and support to the Service team for service transactions needed for (outgoing) customer orders (ex. Panel assembly, assembly, etc…)
JOB QUALIFICATION
Job Qualifications:
Graduate of Electric/Mechanical Engineer is an advantage but not required.
With previous work experience in warranty administration within a similar industry (electrical, lighting and ventilation distribution would be ideal)
Excellent communications skills (written & verbal) to communicate information in clear, logical manner and provide meaningful advice or good recommendation to sales group, customers and other working group.
Ability to read and interpret technical applications such as electrical diagrams and schematics.
Strong organizational, problem-solving, and analytical skills
Ability to work on complex projects with general direction and minimal guidance.
Job Type: Full-time
Salary: Php20,000.00 - Php25,000.00 per month
Benefits:
 
Health insurance
Life insurance
 
Schedule:
 
8 hour shift
Monday to Friday
 
Supplemental pay types:
 
Bonus pay
 
Expected Start Date: 01/16/2023
OTHER JOB REQUIREMENTS
Education
Bachelor's Degree / College Degree
Field of study
Engineering (Electrical/Electronic), Engineering (Mechanical)
Specialization
Others
JOB BENEFITS
Communicating skills, Problem Solving Skills, Analytical skill, strong technical skills, Verbal and written skills, Organization Skills