CUSTOMER SERVICE & vmi specialistJapan Tobacco International

We're JTI, Japan Tobacco International, and we believe in freedom.
We think that the possibilities are limitless when you're free to choose. And we've spent the last 20 years innovating, creating new and better products for our consumers to choose from. It's how we've grown to be present in 130 countries and how we've grown from 40 to 4,000+ employees in Philippines since 2009.
But our business isn't just business. Our business is our people. Their talent. Their potential. We believe when they're free to be themselves, grow, travel and develop, amazing things can happen for our business. That's why our employees, from around the world, choose to be a part of JTI. It's why 9 out of 10 would recommend us to a friend. And why we've been recognized as INVESTORS IN PEOPLE in Philippines.
It's the perfect moment for you to #JoinTheIdea.
We're looking for dedicated Customer Service & VMI Specialist to join us.
WHAT WILL YOU DO:
Responsible for the pre-planning (Vendor Managed Inventory / VMI Planning) process for the Distributor Partners and converting the plan into Purchase Orders of the Customer in the Order to Cash Process
Responsible for the invoice printing, records management, regulatory compliance in records keeping and is the Single Point of Contact for the Customer/Sales Teams in the Order to Cash Process for both the DP and NKA business of the market.
Ensure product availability and case fill rate for the Distributor Partners customers/markets requirements through a VMI-planning process (Vendor Managed Inventory) that translates the DP's IMS (In-Market Sales), into a statistical forecast and analysis, and works with the DP and DM to convert this into a Purchase Order
Communicate with Shipping Associate on the booking of DP/NKA shipments as soon as orders are released. Ensure sales orders are tally with sales invoices and proof of receipts are intact for audit reference. Billing date in SAP should tally with proof of receipt.
Coordinate with internal and external parties in terms of floating sales orders and untransmitted PODs (Proof of deliveries).
Conduct follow-up as necessary and provide feedback on all hanging issues for resolution to immediate superior.
Ensure all received sales invoices are returned by TPL 1-3 days after delivery to customer.
Secure transmittal to Collector for invoice countering Answer/entertain queries from internal/external customers related to order to cash.
*Full Job Description will be provided to qualified candidates*
YOU ARE:
College Graduate of any related courses
Must have 1 to 3 years relevant experience
Knowledgeable in SAP (Order to Cash, MM), Sales and Planning processes
Able to manage customer & stakeholder relationships
Strong conflict & negotiation management skills
Planning & process management competencies
Computer Literate; very adept in using MS Office application
With good communication skills - oral and written
WHAT'S IN IT FOR YOU?
Good compensation package
Medical and dental HMO with dependents coverage, including medicine allowance
Other allowances
Bonus program
Retirement Benefit Plan
Wellbeing programs for employees
Opportunities for your career growth
Access to over 200 company trainings
Flexible working hours
Recreational facilities in the office - Videoke, billiard and table tennis
20 years of JTI's double digit global growth
Certified INVESTORS IN PEOPLE
9 out of 10 employees recommend us to a friend
9 out of 10 employees feel free to be themselves
Join 40,000+ employees across 130 countries
So when you're ready to choose a career you'll love, in a company you'll love, feel free to
#JoinTheIdea #JoinJTI!
10-Nov-2020
Japan Tobacco International

Taguig City, Metro Manila
Permanent
Full-time