Customer Service supportHire Overseas

We're looking for a Customer Service Support Specialist who is proactive, empathetic, and detail-oriented to help users get the most out of our platform. This role is ideal for someone who thrives in fast-paced environments, enjoys problem-solving, and can communicate clearly and professionally.You'll be the first point of contact for our users-answering questions, resolving issues, and ensuring a smooth customer experience. If you're reliable, organized, and motivated to support users in an innovative consumer tech product, this role is for you.🎁 Perks & Benefits
💵 Paid in USD (bi-monthly payouts: 15th & 30th)
🏖️ Up to 14 days of Paid Time Off annually (starting Day 1)
📅 Observance of Holidays (based on your location)
🏡 100% remote - work from anywhere
📱 Be part of a fast-growing mobile app at the intersection of AI and consumer tech
🚀 Contribute directly to user trust, experience, and engagement
🧩 What You'll Be Doing💬 Customer Support
Respond to user inquiries via email, chat, or ticketing system.
Provide clear guidance on account setup, app usage, payouts, and referral programs.
Troubleshoot common issues and escalate technical concerns when necessary.
🔍 Issue Resolution & Escalation
Investigate user-reported problems and provide timely solutions.
Escalate recurring or technical issues to product/engineering teams with clear documentation.
Track and follow up on unresolved cases to ensure a smooth resolution.
📊 User Experience Feedback
Capture recurring user feedback and suggest improvements to product and operations teams.
Contribute to FAQ and knowledge base articles to empower self-service.
Support onboarding and retention efforts by providing excellent user experiences.
✅ Who You Are
1-3+ years of experience in customer service, support, or a related role.
Strong written and verbal communication in English.
Organized, detail-oriented, and comfortable managing multiple requests.
Empathetic listener with the ability to handle frustrated customers calmly and professionally.
Comfortable working in a remote, fast-paced environment.
Bonus Points
Experience in mobile apps, fintech, or consumer tech.
Familiarity with ticketing systems (e.g., Zendesk, Freshdesk, Intercom).
Previous exposure to trust & safety, fraud, or data-related workflows.
📩 How to ApplyPlease submit: * ✅ Your updated resume
✅ A short Loom video (1-2 mins) introducing yourself and sharing how you've helped customers in past roles
✅ A brief write-up of tools and systems you've used for customer service
Only candidates who submit a Loom video will be moved to the next step of the hiring process.🧠 If you're motivated to create seamless user experiences, solve problems with empathy, and support a fast-growing mobile platform-we'd love to hear from you.📋 Application Process OverviewOur comprehensive selection process ensures we find the right fit for both you and our clients: * Initial Application - Submit your application and complete our prequalifying questions
Video Introduction - Record an video introduction to showcase your communication skills and work experience
Role-Specific Assessment - Complete a homework assignment tailored to the position (if applicable)
Recruitment Interview - Initial screening with our talent team
Executive Interview - Meet with senior leadership to discuss role alignment
Client Interview - Final interview with the client team you'd be supporting
Job Offer - Successful candidates receive a formal offer to join the team
Each stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations. We'll keep you informed throughout the process and provide feedback at each step.
Hire Overseas

Metro Manila
Permanent
Full-time