Customer Service specialistCGI

Position Description: CGI Federal's Housing Sector team that partners with public housing authorities (PHAs) and the U.S. Department of Housing and Urban Development (HUD) to assist in the provision of affordable housing has an opening for a Custome Position Description: CGI Federal's Housing Sector team that partners with public housing authorities (PHAs) and the U.S. Department of Housing and Urban Development (HUD) to assist in the provision of affordable housing has an opening for a Customer Service Specialist. This is an opportunity to join an energetic team with a collaborative management group and work with affordable housing providers. New team members receive in-depth training to prepare them for their role. Additional training and professional development opportunities are also available, for both the affordable housing industry, and general business skills. The Customer Service Specialist will provide administrative and receptionist support for a team located in Columbus, Ohio. The candidate will use CGI's propriety IT systems as well as the Microsoft Office Suite to accomplish day-to-day tasks. Your future duties and responsibilities: . Provide administrative support for members located in the Columbus, Ohio office. . Call Center duties - answering inbound questions and concerns. . Respond to all of the customer's inquiries utilizing all available resources and program knowledge researching and exploring answers. . Identify and escalate unresolved inquiries to management. . Accurately and thoroughly record all interactions in the system of record. . Manage customer interactions to achieve a high degree of customer satisfaction. . Verify and update customer information. . Identify and escalate priority issues. . Provide excellent customer service to participants, landlords, co-workers, clients, vendors and all stakeholders. . Monitor, record, and disseminate mail and email correspondence for the team members, as needed assist in the preparation of mass mailings. . Attend Teams meetings. . Ensure office supplies are organized and replaced as needed. . Assist team management with daily document management and retention procedures. . Ability to handle office equipment in a fast past environment using scanners, copiers and fax machines, postage meter, and letter stuffing machines. . May be assigned to other projects as needed. Required qualifications to be successful in this role: . High School diploma/GED. . Minimum of two years of progressively responsible work experience for a public agency, or related work in the social service, community service, customer service and/or call center environments. . Knowledge of HUD and Housing Authority policies, procedures, and practices pertaining to the Housing Choice Voucher program, regulations and procedures. . Demonstrated strong organizational and time management skills. . Proficient in Microsoft Office, particularly Excel and Word. . Strong written and oral communication skills. . Desire to work in a team environment. . Proven ability to accurately and timely complete tasks within the established timelines and quality standards. . Strong customer service skills. . Ability to multi-task, be self-motivated and proactive. . Must have strong computer skills and be able to enter data in multiple electronic information systems. #CGIFederalJob #LI-KR1 #CMHA What you can expect from us: Insights you can act on While technology is at the heart of our clients' digital transformation, we understand that people are at the heart of business success. When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees 'members' because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today - one of the world's largest independent providers of IT and business consulting services. At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist. Ready to become part of our success story Join CGI - where your ideas and actions make a difference. Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics. CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at . You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned . We make it easy to translate military experience and skills! Click to be directed to our site that is dedicated to veterans and transitioning service members. All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances. CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.
Monster

Philippines
Permanent
Full-time