Customer Service specialistCampaigntrack Inc.

Job Summary:
The Customer Service Specialist has a vital role in the day to day execution of client queries through emails and calls, communicating in a customer focused manner, representing Campaigntrack in a professional and courteous manner.
Requirements:
0-2 years of customer service experience
Shift schedule: 6:30am-3:30pm (Australian Shift)
Willing to work from home or in an office set-up
Passionate and proactive attitude toward team, Company & Customer;
Experience in the real estate or marketing industry is preferred, but not required.
Proven skills in daily time management to deliver outstanding customer service improvements and initiatives;
Proficient written and verbal English skills and strong client-facing communication ability.
Graduated from a University/College with Business Administration, Marketing, Communications or Training-related courses.
Duties and Responsibilities:
Reports directly to Customer Service Supervisor, this role performs assigned tasks in compliance with the department's requirements;
Employs online systems such as Campaigntrack, Jobtrack and Freshdesk among others, to respond to all System product related client queries;
Professionally and courteously provide support for clients and external suppliers with all phone or email communication in a timely manner, resolving tickets or calls and escalating any complex concerns to the Customer Service Supervisor in a timely manner;
Acquainted in team policies and procedures to ensure accurate client's orders, branding and specifications are delivered at high quality;
Acquire fundamental knowledge in products and procedures relating to external supplier guidelines;
Communicate client information, concerns or requests frequently to the relevant Account Manager or internal teams;
Participate in cross training and actively seek further knowledge about clients, systems, products and processes to enhance customer relations;
Use your high attention to detail to quality check final high-resolution artwork files for spelling/grammatical mistakes and print requirements for external suppliers in adherence to the client's brand guidelines;
Support client and publication needs with self-managed publication inquiries.
Complete Evo offline artwork changes or utilise the Creative Teams expertise;
Ability to work with multiple deadlines and organise details in a matter of priority, performing all other duties as directed/assigned by Customer Service Team Supervisor.