Customer Service RepresentativeCOSMETIX UNLIMITED INC

Salary Details
Negotiable
Job Address
183 JUDGE JUAN LUNA BRGY SAN ANTONIO SAN FRANCISCO DEL MONTE QUEZON CITY
Job Description
Key Responsibilities:
Customer Interaction:
Handle incoming customer inquiries via phone, email, and live chat
Provide accurate and timely information about products, ingredients, usage, and benefits
Assist customers with order placement, tracking, and modifications
Address customer concerns and complaints promptly and professionally
Order Processing:
Process orders accurately and efficiently
Manage inventory levels and restocking
Handle returns, exchanges, and refunds
Product Knowledge:
Stay up-to-date on the latest product offerings, trends, and promotions
Attend product training sessions to enhance knowledge and skills
Customer Relationship Management:
Build strong relationships with customers by providing personalized service
Resolve customer issues in a positive and solution-oriented manner
Contribute to customer satisfaction and loyalty
Administrative Tasks:
Maintain accurate customer records and data
Utilize customer relationship management (CRM) systems to track customer interactions
Adhere to company policies and procedures
Required Skills and Qualifications:
Excellent verbal and written communication skills
Strong interpersonal skills and the ability to build rapport with customers
Problem-solving and decision-making abilities
Attention to detail and accuracy
Ability to multitask and prioritize tasks
Proficiency in computer skills, including CRM systems
A passion for beauty and skincare
Previous experience in customer service or retail is preferred
What We Offer:
Competitive compensation package
Opportunities for career growth and advancement
A dynamic and supportive work environment
The chance to work with innovative beauty products
Employee discounts on company products
Required Skills
Customer Service, Problem Solving, Strong Interpersonal Skill
Job Type
Customer Service/BPO
Working Hours
08:00 AM to 05:00 PM
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NCR, Metro Manila, Quezon, Philippines
1 Year or less
Full-time
Negotiable
Bachelor's / College Degree
5 Vacancies