Customer Service Representative (mandarin)Total Information Management Corp.

JOB DESCRIPTION
JOB DESCRIPTION
Duties and Reponsibilities:
• Participate in the 24x7 SOC operation and ensure a smooth and efficient operation
• Monitor internet traffic for security breaches and denial of service attacks
• Constantly follow the policies, procedures, and technologies in order to maximize the effectiveness and efficiency of security operations
• Ensure both internal OLA and external SLA are met and followed accordingly
• Ensure and enhance customer satisfaction through effective handling of security events and mitigations via promptly, professional communication with customers
• Directly coordinate with clients via chat, email, and hotline
• Support next tier of Incident Management by gathering the right information that would aid the troubleshooting for immediate recovery
QUALIFICATIONS
Experience:
• At least 1-year experience in call center operations in handling customer support Skills and competencies:
• Can fluently speak English and Chinese Mandarin
• Minimal technical knowledge about DDoS attacks and/or Network Fundamentals would be an advantage
• Basic knowledge in internet routing and network troubleshooting
• Self-motivated and team player
• A strong sense of responsibility, service, and customer-oriented
Mature and independent with good communication skills
• Willing to work in Carmona, Cavite
• Amenable to project-based employment status
JOB QUALIFICATION
Experience:
• At least 1-year experience in call center operations in handling customer support Skills and competencies:
• Can fluently speak English and Chinese Mandarin
• Minimal technical knowledge about DDoS attacks and/or Network Fundamentals would be an advantage
• Basic knowledge in internet routing and network troubleshooting
• Self-motivated and team player
• A strong sense of responsibility, service, and customer-oriented
Mature and independent with good communication skills
• Willing to work in Carmona, Cavite
• Amenable to project-based employment status
OTHER JOB REQUIREMENTS
Education
Others
Field of study
Others
Specialization
Customer Service
JOB BENEFITS
Allowance, Others
Chinese Mandarin, Mandarin Skills, Pleasant phone voice, IT software/Hardware, Call center agent, Customer service skills, Customer Service (Non-voice), Efficient customer handling, Mandarin