Customer Service RepresentativeADONPH INC.

ADONPH INC.
 
Is currently looking for:
 
CUSTOMER SERVICE REPRESENTATIVE
 
As a well-established, Australian-based Advertising and Marketing company and provider of outsourced staff, we are looking for a CUSTOMER SERVICE REPRESENTATIVE to join our growing team in our Cagayan de Oro City office. Be part of an organization that values a great culture and fantastic people. If you are positive, with a great attitude and a willingness to grow and succeed, then we want you! Local people, providing global results.
 
We are searching for a Customer Service Representative who loves to help others, someone who is passionate about assisting customers across every stage of their journey, providing exceptionally friendly & thorough service with a positive, caring & calm approach. The role is office based, permanent full time, working Monday to Friday 7am - 4pm.
 
Duties:
Provide exceptional customer service to customers, over the phone, via email and online.
Processing orders.
Demonstrate strong product knowledge and provide advice to solve customer requests.
Complete and coordinate all associated paperwork, record keeping and updating the internal CRM systems.
Identify and resolve customer concerns, with timely follow up on all client contact.
Skills and Experience:
Previous experience in customer service environment.
Excellent English verbal and written communication skills with the ability to effectively interact with customers, suppliers and staff in the Philippines and Australia.
Computer literate and efficient.
Strong organizational skills with the ability to prioritize tasks and manage multiple requests simultaneously.
Attention to detail and accuracy in quoting processes and order fulfillment.
Do you have these qualities?
Passion & Commitment
Willingness to learn
Energetic
Great work ethic
Positive, can do attitude
Disciplined
Reliable
Follows through
Great communicator
Ad On Group is known for:
Above average remuneration
Health care benefits
Extra leave entitlements
Flexible arrangements
Staff conferences
A great culture
Salary & Other Benefits:
Salary is commensurate with experience
Annual/Sick Leave
Birthday Leave
Monthly Lunch & Weekly Snacks
13th month salary
Job Type: Full-time
 
Pay: Php12,000.00 - Php15,000.00 per month
 
Benefits:
Health insurance
Pay raise
Staff meals provided
Schedule:
8-hour shift
Day shift
Monday to Friday
Supplemental Pay:
13th month salary
Ability to commute/relocate:
Cagayan de Oro City, Misamis Oriental: Reliably commute or planning to relocate before starting work (Required)
Education:
Bachelor's (Required)
Experience:
Customer Service Representative: 1 year (Required)
Google Suite: 1 year (Preferred)
Digital marketing: 1 year (Preferred)
Customer support: 1 year (Preferred)
Google Marketing Platform: 1 year (Preferred)
Computer skills: 1 year (Preferred)
Language:
English (Required)