Customer Service RepresentativeLaptap Enterprises

CUSTOMER SERVICE REPRESENTATIVE
 
RESPONSIBILITIES
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels such as calls, text messages, and Facebook comments and messages.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.
QUALIFICATIONS
College graduate, preferably of any computer or I.T. related course
Preferably with high knowledge on computers and laptops
Preferably with experience working with customer support
Excellent English communication and strong customer service skills.
Friendly and happy personality. Does not get easily discouraged when dealing with customers.
Willing to multi-task and render overtime.
Willing to have their day off any day of the week..
Able to start ASAP.
Benefits:
Employee discount
Paid training
Pay raise
Promotion to permanent employee
Schedule:
8 hour shift
Mon-Sat
Supplemental Pay:
13th month salary
Overtime pay
Performance bonus
Ability to commute/relocate:
Mandaue, Cebu: Reliably commute or planning to relocate before starting work (Required)
Education:
Bachelor's (Preferred)