Customer Service RepresentativeCambridge University Press & Assessment

Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge. We are recruiting for a Customer Service Representative who will be part of our Customer Services Department. The role supports the Cambridge customers in providing a consistently high standard of service with responsibility in communicating properly written and verbal to maintain good customer relations. Why Cambridge At Cambridge, our unwavering commitment is to excel in education, learning, and research on a global scale. With a presence in over 170 countries, we empower millions of individuals, unlocking their potential and enabling their success. From dedicated teachers shaping young minds to visionary researchers pushing the boundaries of knowledge, we embody a relentless pursuit of enlightenment, curiosity, and understanding. We embrace change as an opportunity for growth and progress, constantly adapting to meet the evolving needs of our customers. Collaboration and attentive listening are at the heart of our journey, as we work hand in hand with our customers and each other to innovate and discover more effective ways to achieve our goals. We believe people thrive in an environment where Trust and Empowerment are at the forefront, which is why all our new team members are provided regularisation on their first day so they can start #PursuingPotential from day one. Joining Cambridge means becoming a part of an extraordinary institution renowned worldwide. Beyond that, you'll become a part of a vibrant and forward-thinking community that transcends tradition, fostering a culture of continuous growth and personal development. Here, we provide the perfect environment for you to thrive, supporting your professional journey and empowering you to reach your highest potential. What can you get from Cambridge In this role, you'll have the opportunity to collaborate with colleagues from diverse branches, expanding your horizons and enriching your understanding of different cultures. We value your wellbeing and offer stability, fostering your professional and personal growth through internal and external activities and training sessions to help enrich your skillset. Enjoy work-life balance flexibility through our range of options, including flexible schedules, hybrid work arrangements, and generous paid leave. As a regular employee on Day One, you'll have access to comprehensive healthcare benefits, ensuring your peace of mind with coverage for dependents, group life insurance, and robust well-being programs. Your responsibilities as a Customer Service Representative: As a Customer Service Representative, you will play a pivotal role to the success of our team in helping the organization representing the department as the frontline support demonstrating skills to internal and external customers, assisting with public exhibitions or conferences. You will work under the supervision of the CS Supervisor with the following: Process customer orders in consultation with customers to ensure specific requirements are met and follow through with other distribution departments to ensure prompt supply. Investigate and resolve customer inquiries using own initiative including, but not limited to, returns, adjustments (changes and cancellations), replacement copies, and correspondence via email. Prepared to accept one-to-one workplace training to ensure consistent standards of service are achieved and maintained. This includes cross-training in other sections of department to provide adequate coverage. Maintain awareness of departmental working practices and existing systems, recommending areas of improvement and providing helpful feedback on system Detailed knowledge of operating appropriate company systems including but not limited to SAP, Salesforce, Zendesk integrating into daily operations. What makes you the ideal candidate in this role You will be an ideal candidate if you have Previous Customer Service or office based experience. You will make a strong candidate if you have the ability to multi-task, adapt to change, follow instructions and work well with others and make decisions. Should display resourcefulness, efficiency, originality, flexibility, and problem solving skills. In addition, experience, knowledge or expertise in the following would give you an advantage: Additionally, having the below knowledge, experience, or expertise of the below would be advantageous: Proficiency in outlook and MS Office Good time management skills and the ability to prioritize work Attention to detail Strong organizational skills with the ability to multi-task Good interpersonal skills
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Manila City, Metro Manila
Permanent
Full-time