Customer Service RepresentativeSupportware Philippines Inc.

CUSTOMER SERVICE REPRESENTATIVE
 
HEADCOUNT NEEDED: 100
 
Job Details:
Ensure customer requests are handled in an appropriate and timely manner.
Provide cutting-edge service in a friendly, confident and knowledgeable manner.
Utilize various Helpware and client-based tools and applications for customer support.
Fully dedicated to a 40-hour work week with shifting schedules.
Become an expert on the product, knowing all the specifics of its functioning.
Provide first-level support to customers via email, phone and/or chat in a timely and professional manner.
Address customer inquiries, troubleshoot problems, and guide users through basic issue resolution steps.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Stay updated on product knowledge and be able to explain features, functionalities, and common troubleshooting steps.
Other related tasks assigned by managers of the Clients and/or Helpware
Qualifications:
With atleast 6-months or more of healthcare insurance customer support experience
1+ year of experience in customer service over phones, email, or live chat
Must be ready for a fast-paced and frequently changing environment
Job Type: Full-time
 
Benefits:
Company Christmas gift
Health insurance
Paid training
Pay raise
13th month salary
Bonus pay
Performance bonus
Schedule:
8 hour shift (Shifting Schedule)