Customer Service RepresentativeLVH Global

LVH Global is a leader in the luxury vacation home industry. LVH Global caters to world travelling high net worth individuals, their family and business associates through a Signature Home Network of over 5000 luxury homes in 50 international destinations.
LVH Global goes above and beyond the highest expectations, providing travelers with unmatched personal service throughout the entire experience. From the moment you contact us, we make you feel as if you are already on your dream vacation. Our professional staff will coordinate your travel itinerary, and upon your arrival we will spoil you like you've never been spoiled before.
Under general supervision, in a 24/7 inbound and outbound call center environment, Customer Service Representatives will provide support the Client Relations Director and the Owner Partner Management Director in processing all new incoming leads and inputting/verifying current property data in central database. CSRs will perform related work as required.
Duties and Tasks/Essential Functions: ● CRM & project workflow management utilizing Asana ● Gathering all inbound leads (monitoring web chat, booking email, phone, alerting and returning voicemail & web inquiries, setting calendar invites with clients and Directors) ● Deal Prioritization (flagging new high level leads to be sent and shared in sales chat along with alerting Directors) ● Create daily/end of day lead recap/handoff report ● Research on new leads (client bio's, net worth, priority of lead, and entry) ● Follow training manual and procedures to enter new properties into central database, making sure to copy source details with complete accuracy ● For existing properties in database, verify accuracy of information by cross checking details listed on source and updating information to reflect latest company standards ● Follow three paragraph template for writing property descriptions ● Follow provided email template/phone script to obtain availability and pricing on units
Benefits:
● Competitive hourly compensation ● Paid Time Off
Skill and Knowledge Qualifications: ● Proper phone and email etiquette ● Ability to speak and write clearly and accurately in English ● Demonstrated proficiency in typing and grammar in English ● Knowledge of relevant software computer applications and equipment ● Knowledge of customer service principles and practices ● Effective listening skills ● Willingness to cooperate with others and work to the greater good ● Multi-tasking capabilities ● Work effectively under deadlines ● Minimum 3 years of experience in customer service/assistance, content creation, and/or admin support
Competencies: ● Exemplary attendance and punctuality ● Amenable to working in shifting schedules and weekends ● Maintains effectiveness when experiencing major changes in personal work tasks or work environment; adjusts effectively to work within new work structures, processes, requirements, or cultures. ● Focuses and guides self and team members in accomplishing work objectives. ● Interacts with others in a way that gives them confidence in one's intentions and those of the organization. ● Makes customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships. ● Actively appreciates and includes the diverse capabilities, insights, and ideas of others and working effectively and respectfully with individuals of diverse backgrounds, styles, abilities, and motivations. ● Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
Conditions: ● Must be able to sit for long periods of time and perform repetitive tasks ● Position requires use of mobile phone, Whatsapp, and Skype for team communication
Recruitee