Customer Service Representative - taguigBershaw Consultancy on behalf of Altier Mangcoy

Serves as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
Conducts necessary analyses to address client needs
Communicates resolutions to clients
Appropriately assesses risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding CIMB PH, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications
College graduate with at least 2 to 3 years of Contact Center experience in a banking or financial services environment
Minimum 2 to 3 years experience as a Customer Service Representative with strong track records
Handled Banking related customer service via call and email, such as deposit accounts, personal loans, and general customer service queries
Have experience as a live chat agent is preferable
Required Competencies and Skills
Strong communication and listening skills
Strong analytical and investigative skills
Strong problem-solving skills
Superior customer service orientation
Data management skills
Superior sense of urgency
Excellent critical thinking skill
Excellent writing skills
Ability to identify and track relevant KPIs
Fast learner and always aim for superior service quality
Required Skills
Telephone Skills
Attention to Detail
Customer Service
Time Management
Deductive Reasoning