Customer Service Representative- open to shifters from tourism industryJCCI Consultants, Inc.

Job Description
Answer inbound calls from customers
Facilitate outbound phone calls for follow up and updating customers
Document all calls handled accurately
Guarantee departmental metrics are met by adhering to key standards in contact rates and handling procedures
Produce positive customer experience by effectively answering inquiries and handling problem solving scenarios
Redirect/Transfer calls to the correct department for better transition and service
Adhere to prescribed shift and schedule
Adhere to set service level targets or key performance indicators
Basic Qualifications:
Education: At least 2 yrs of college + 1 yr of relevant work experience/Bachelor's degree
Experience: Level 2 - At least 1 year relevant work experience in a BPO set up; College Graduate (no experience needed)
Excellent English skills must at least be intermediate level
Strong customer service skills (ability to build rapport, demonstrate empathy and outline key steps in delivering good customer service).
Ability to clearly understand and act on presented problem statement; to comprehend, capture as well as interpret basic customer information.
Minimum keyboarding skills of at least 30 words per minute
Ability to multi-task and navigate multiple applications at the same time.
Amenability to work at night full-time, shifting schedules, Philippine holidays
Work Location: UP Technohub, QC
Job Types: Full-time, Permanent
Salary: From Php28,000.00 per month