Customer Service Representative l work from homeOpen Access BPO

Salary Details
PHP 25,000
Job Address
Glorietta 2, Makati, Philippines
Job Description
ABOUT THE COMPANY
Open Access BPO has been providing business process and call center outsourcing solutions to a host of international clients since 2006. We are experienced in designing, implementing, and managing critical business processes and call center solutions for clients around the world from our five (5) operational centers. Our Vision is to create an organization that serves the best companies in the world in an environment that is a great place to work for our employees.
 
Line of Business (LOB): Online health shop that offers health brands
 
JOB DESCRIPTION:
■ Addresses customer inquiries based on their needs and available health brand products, through given mediums of communication (email, chat, calls).
■ Probes and identifies customer needs and their current health status 
■ Acts as a health advisor through proper product recommendation based on the gathered information from the customers
■ Does upselling, encourages and recommends other products that are health beneficial 
■ Searching the knowledge-base and FAQ for relevant information to
provide solutions
 
QUALIFICATIONS:
● 1-year BPO experience, voice or non-voice  
● Familiarity with any CRM tool is a plus (Example: Zendesk, Salesforce, Oracle, Genesis, ect.)
● Proficient in verbal and written English
● Upbeat and contagiously positive attitude
● Willing to attend a two-week training in Glorietta 2, Makati with FREE door-to-door grab shuttle service
● This is a temporary work from home or remote job
 
SALARY:
25K + health card, 20 leave credits, 13th-month pay, government-mandated benefits
Above standard special holiday and OT rate, Birthday gift check, other perks
Good work environment
 
Send your resume to [Protected Info]
To know more about Open Access BPO, visit our corporate site at www.openaccessbpo.com.
Job Requirements
Customer Service, English
Job Type
Customer Service/BPO
Working Hours
07:00 AM to 07:00 PM
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NCR, Metro Manila, Makati, Philippines
1 Year or less
Full-time
PHP 25,000
High School Graduate
10 Vacancies