Customer Service Representative (csr) - pioneer acct - fresh grads / no expTenet Global Business Centre, Inc.

This is entry level. The employee works in a learning capacity performing a range of customer service representative assignments under close supervision.
Employees in this class series serve as the primary customer contact in an inbound call/service center environment utilizing knowledge base and case management tools to assist customers in completing their human resource transactions, in accordance with call/service center standards.
Responsibilities and Duties:
Interacts with customers via telephone to answer questions and provide assistance in the completion of various human resource transactions.
Utilizes knowledge base information to answer customer inquiries.
Inputs, updates, and/or retrieves information from various state automated human resource or payroll systems.
Explains insurance coverage and other benefits to customers and assists customers in completing enrollment in benefits programs.
Provides information to answer questions from customers regarding human resource transactions.
Alerts supervisor or lead worker when there is confusion or absence of information in the knowledge base to answer particular questions.
Maintains electronic personnel records; researches data to verify employment and salary records.
Documents all contacts and outcomes within the center's case management software application.
Routes calls to appropriate staff and/or office.
Performs all work in accordance with established call/service center standards.
Initiate's status reports to supervisor or lead worker when delays occur in responding to inquiries. Assists less experienced representatives, as necessary.
Performs related work as assigned.
KNOWLEDGE, SKILLS, ABILITIES:
Knowledge of proper customer relationship/customer service practices.
Knowledge of various computer software applications.
Knowledge of general human resource practices.
Knows and applies fundamental concepts, practices and procedures in a particular field of specialization.
Ability to handle high volume of customer calls daily while maintaining a positive attitude.
Ability to work in a highly structured, measurement-oriented environment.
Ability to utilize a keyboard effectively and efficiently, as required for the work.
Ability to navigate through multiple computer applications and databases.
Ability to deal with difficult customers.
Ability to multi-task in a high-volume setting.
Ability to communicate effectively.
Ability to maintain favorable public relations.
Required and Preferred Qualifications:
Minimum Associates degree and pursuing relevant certifications; little relevant experience.
No work experience is required but with Excellent Command of English Language, and:
Hotel Personnel, Concierge and Information Help Desk Officers and Representatives are encouraged to apply.
Willing to work on a Night Shift and Shifting Schedule and during holidays.
Bossjob

Taguig City, Metro Manila
Permanent
Full-time