Customer Service Representative (billing and collections agent)STAFFVIRTUAL (a brand of Virtoren Services, Inc.)

Job Responsibilities:
Receive payments and post amounts paid to customer accounts.
Locate and monitor overdue accounts, using computers and a variety of automated systems.
Record information about financial status of customers and status of collection efforts.
Advise customers of necessary actions and strategies for debt repayment.
Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports.
Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
Job Qualifications:
The ideal candidate for this position must have a minimum of 1 years of collections experience in a BPO environment.
Strong communication, problem solving and analytical skills required
Ability to work independently and to adapt to a fast changing environment.
Proficiency in Microsoft Office including Excel, and Word.
Must have attention to detail with an eye for accuracy.
Creative, self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency.