Customer Service rep. | dayshift | work-onsiteJBC Unltd Corp

CUSTOMER SERVICE REP. | DAYSHIFT | WORK-ONSITE
 
Salary Range: 15K to 18K
 
Qualifications:
At least college level
At least 1 year CSR/TSR experience
Excellent communications skills
Average typing skills
Team-player
Flexible (can work within stipulated time)
Available for immediate employment
Applicants must be residing within Cebu City. 
Willing to work from 08AM to 06PM
Can work Monday to Friday and Half day on Saturday
Responsibilities:
 
We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders and modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Handle all client concerns
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide excellent customer support.