customer service Quality Assurance SpecialistACHIEVE TEST PREP

Reporting to the Customer Service Manager, the Customer Service Quality Assurance Specialist is responsible for analyzing phone calls, creating and updating customer service scripts and other activities that directly support the goal of increasing call quality in the customer service department. The Customer Service Quality Assurance Specialist will work closely with customer service department supervisors to improve training, provide coaching and support and make recommendations to improve call quality.
Desired skills & experience
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-2+ years of experience writing customer service scripts for a US-based company
-2+ years of experience auditing customer service phone calls for agents outside of the US working with American customers
-4+ years of experience handling customer phone calls
-Location - Davao City, Sandbox's office
-Ability to work from 9:00 - 5:00 PM Eastern M-F with room for some flexibility
-Must be able to write and speak fluent English
-Experience with Zingtree or similar script building software is a plus but not a requirement
Why Work for Sandbox Business Support Services?
Sandbox provides services to the American based company Achieve Test Prep.
At Sandbox we actively support each employee in his/her professional growth within our organization. After your initial training for any of our positions, you have a chance to begin training for any of the other available jobs within our company. So if you want to move up to a position with a higher earning potential or are interested in another department, that training path will be presented to you as soon as you begin your employment with Sandbox. We have many different types of careers available such as Customer Service Representative, IT Support, Programmer, Instructor, Content Writer, Graphic Designer, Sales Representative, Administrative Support, Technical Writers, Quality Assurance Specialists, Project Manager, Supervisor, and more.
Tiptopjob

Philippines
Permanent
Full-time